"My staff and I have worked hard to make ourselves the best-reviewed spa in the area. But I know that customer service doesn’t end with a review. I would thank someone who referred me to one person; why wouldn’t I thank someone who referred me to thousands of people? Likewise, if a customer has feedback on how we can improve, I take it seriously. My potential customers certainly will. How do I know Main Street Hub makes a difference? The many customers who respond, ‘It’s great to know someone is listening. I’ll be back soon."
Susan Nightingale Watercourse Way Bathhouse & Spa | Palo Alto, CA
Attract new customers
In order to bring in new customers, you need to be where they are. When people are ready to spend money, they’re heading to customer review sites, hearing about you from their friends on social media sites, and most of the time they’re using their mobile phones. To attract new customers for you, Main Street Hub will:
- Update and maintain your social media and customer review profiles to put your best foot forward.
- Use our one-of-a-kind technology to find new customers near you and connect you to them with a personalized message.
- Get your customers to spread the word about you with our engaging posts.
- Collect testimonials and share them online with new customers.
- Build you a mobile-friendly landing page that encourages customers to choose you in the moment they are ready to buy.
- Cross-promote your business online to spread word of mouth.
Build ongoing customer relationships
Today, customer relationships extend beyond the walls of your business. Your customers want to stay in touch with you and expect great customer service on social media, customer review websites, email and mobile. To build and strengthen customer relationships we:
- Keep you top of mind by writing posts that engage your customers.
- Enhance your great customer service by responding to customer reviews and inquiries.
- Thank customers who check in to your business online.
- Make customers feel valued by asking for their feedback.
- Build long-lasting customer relationships with beautiful email newsletters.
Save you time
As a busy local business, your time is valuable. Main Street Hub saves you time with:
- A full-service approach powered by one-of-a-kind technology.
- Data-driven expertise that comes from being the voice of more local businesses than any other company.
- A team of experienced writers and a dedicated customer success manager who is only an email or phone call away.
- A custom dashboard and weekly email updates that show you everything we’re doing for you, all in one convenient place.
Real customers. Real Results. Watch Main Street Hub customers tell their stories below.
“Every day I see their responses that they make to tweets. They keep a conversation engaged -- they are making us out, up and in front of our customers and potential customers.”
David Weiss | Four Paws Pet Ranch, Santa Rosa, CA
“Our new family enrollment has increased dramatically since we’ve had Main Street Hub as our social media outlet.”
Katherine Schrock | Family Swim School, Lakeville, MN
“I don’t see us leaving Main Street Hub at all. I actually would like to expand our relationship with them and do more things.”
Archie Guerrero | DGP Painting, Austin, TX
Since launching in 2010, we have published more than 4 million posts and responses for our customers on social media, customer review websites, email newsletters, and mobile. We are industry-leading experts on what drives results for each business we serve. For us, the old saying is true — we succeed when our customers do. See how we get results for our customers. ↓
|Typical Customer Results||After 90 days||After 180 days|
|Increase in monthly Yelp Traffic||43%||61%|
|Increase in Facebook Fans||259%||330%|
|Increase in Facebook Word of Mouth||353%||610%|
|Increase in Twitter Followers||266%||500%|
|Increase in monthly Foursquare Check-ins||191%||244%|
9 out of 10 people are influenced by what is being said about a pet related business online when they are choosing a place to take their animal. Your pet business’s online presence has never been more important, but managing it effectively takes time, resources and expertise. That’s where we come in. With a combination of one-of-a-kind technology, data-driven expertise and a world class team, we’ll put you in front of new customers, build relationships that drive repeat visits and save you valuable time. And, we do it all for you at a price that’s right for your business.
HubTargeter (2 per week)
HubSite - not included
HubMail - not included
+We give you a dedicated Customer Success Manager backed by a 500+ person team.HubMonitor
+We provide a custom dashboard to track results and see what's being said about your business.HubReputation
+We update and maintain your profiles, spread word of mouth and respond to your customer reviews.HubSocial
+We create original, engaging posts that spread word of mouth and drive traffic to your business.HubTestimonial
+We request, edit and share testimonials from your happiest customers.HubThanks
+We give customers a personal “thank you” and ask for feedback on customer review websites.HubTargeter (5 per week)
+We use one-of-a kind technology to reach out online and grab customers for you.HubSite
+We connect you with customers on the go with a mobile-friendly HubSite.HubMail (1 per month)
+We keep you top of mind with beautiful email newsletters.
- We do not have a long-term contract. We ask that you partner with us for 90 days. After that, we work on a month-to-month basis.
Let's get started
We can’t wait to welcome you to the Main Street Hub family. Check out the simple next steps below:
Give us a call directly, or fill out the form below and we will be in touch shortly.