Main Street Hub has been an amazing service allowing us to connect with our customers through social media marketing, which in turn has increased our business. They have been integral in keeping our fans updated as we launched 2 new locations. With over thousands of reviews on Yelp alone, Main Street Hub allows each of our customer/fan/critic to feel like they are the only ones with the individual attention and response they provide on our behalf. They make us look like rock stars so we can concentrate on actually running the businesses. They are affordable, but quite frankly, you can't afford NOT to use them!
Although skeptical at first, and with a very narrow budget for marketing and advertising, I took the plunge and made arrangements to secure Main Street to manage our online marketing accounts. It was one of the best decisions I've made! The bi-weekly content they post are appropriate to my customer base and raise a great deal of interest and conversation. Main Street is quick to answer every tweet that comes our way. Of course, all of this is passed to me beforehand, for quick and easy approval. And when I want a specific post, they are quick to make it happen. I couldn't be happier with the service or the customer support!
Before Main Street Hub, our business took in about $40,000 a month. Now we make about that much in a week. I give a lot of the credit to Main Street Hub. They helped us spread word of mouth on social media, and they took care of our customers’ reviews. The result? More exposure and more success.
As a busy auto shop owner, my spare time is rare and is spent with the family doing things that get my mind off the job, things which I enjoy. Main Street Hub gives me that time! Without a doubt, it’s worth every penny spent!
Partnering with Main Street Hub to manage our online image was a great decision for us. We did not have the time nor expertise to consistently do it ourselves. They are now enabling us to integrate the use of these social tools into our core business. They're very professional, responsive and seem to understand our business needs.
My staff and I have worked hard to make ourselves the best-reviewed spa in the area. But I know that customer service doesn’t end with a review. I would thank someone who referred me to one person; why wouldn’t I thank someone who referred me to thousands of people? Likewise, if a customer has feedback on how we can improve, I take it seriously. My potential customers certainly will. How do I know Main Street Hub makes a difference? The many customers who respond, ‘It’s great to know someone is listening. I’ll be back soon.
Our restaurants receive many new reviews every day on Yelp and Google. We are grateful for the feedback and want to respond thoughtfully to each one, but we cannot take our focus away from providing a top-notch dining experience night after night. Main Street Hub lets us do both.