When they are looking for the right salon or spa, more than four out of five people search for and read customer reviews on social media websites. Your presence in social media has never been more important. One bad review handled improperly could mean thousands of dollars in lost business for your salon or spa. Ignoring the opportunity to build loyalty could mean thousands more lost. That’s where we come in. Main Street Hub™ will help your salon or spa look its best online so potential customers choose you over your competition, and we’ll keep them coming back.
“My staff and I have worked hard to make ourselves the best-reviewed spa in the area. But I know that customer service doesn’t end with a review. I would thank someone who referred me to one person; why wouldn’t I thank someone who referred me to thousands of people? Likewise, if a customer has feedback on how we can improve, I take it seriously. My potential customers certainly will.”
“How do I know Main Street Hub makes a difference? The many customers who respond, ‘It’s great to know someone is listening. I’ll be back soon.’”
Susan Nightengale, Watercourse Way Bathhouse & Spa, Palo Alto, California